Support with money issues

Find the right advice to tackle your financial struggles, whether you want to reduce the amount you're currently paying back, change your repayment plan, or address any other money issues.

    Given the recent cost of living crisis, there are plenty of people in a similar boat looking to navigate these tough times. With this in mind, we’re here to listen to your concerns and work together to find a solution.

      Here's what you can expect from us

      I’m worried about missing my payments

      If you're struggling to make your monthly payment amount, there are different ways to get the help you need. Depending on your circumstances, your options could include:

      • Getting more time to make your payment
      • Some breathing space to help you understand your finances
      • Reduce your payments
      • Reduce your interest

      Speak to our Financial Assist team on 0345 301 4971* to discuss your repayment options in more detail. If you call our team, they’ll find a way to reduce your monthly payments even if you’re not in arrears but are struggling financially.

      *This number may be included as part of any inclusive call minutes provided by your phone operator.

        How we’ve helped others through tough times

        Less money coming in or redundancy

        If you or someone close isn't well

        Problems with gambling

        Struggling with addiction