What can we help you with?

We've got lots of information to help you log in, register or manage your account online.

Looking to update your policy or having issues with Your Insurance Account? We've got lots of information to help you manage your policy online.

Browse our FAQs and find the support you need to make everyday mobile banking easy.

Got a question about your credit card or need to report your card lost or stolen? You can find help and answers to your questions here.

Whether you’ve lost your card, or just need a bit of help using Clubcard Pay+ in our Mobile Banking App, you can find help and answers to your questions here.

Our Current Accounts closed on 30 November 2021. You can find out how to get help and answers to your questions here.

Have a question or need some help applying, you can find help and answers to your questions here.

Whether you’re an existing customer or thinking of applying for a loan, you can find help and answers to your questions here.

Give us a call if you’ve got a query about a new or existing order or anything else you might need. We’re here to help.

Call us with all your questions, such as queries and changes to your Eastgate Bank Car Insurance policy, breakdown assistance or to get you a quote.

Get in touch about Eastgate Bank Box Insurance cover for young drivers. Find out how to get a quote, make changes to your policy or make a claim.

Whether you’re a new or existing customer, we can answer all your policy questions, including queries about our add-on products.

We can help with queries and changes to your current policy, as well as getting you a quote or helping you make a claim – just get in touch.

Get the numbers for our 24-hour claims line, our 24-hour medical emergency helplines, as well as for our customer service team to help with your policy questions.

You can give us a call for policy questions, as well as get the phone number for your policy’s underwriter.

Eastgate Bank takes security very seriously and will never ask you to disclose your security information through email or SMS. Our Security Centre contains guidance to help you protect yourself and your devices.

We do everything we can to make sure our customers get the best possible service. If you do have a complaint, please tell us so we can put matters right.

If you’re facing difficult times financially we encourage you to contact us directly and at an early stage. More information can be found on our financial difficulty page.

For information about our business, financial performance, role in the community and careers, please visit our corporate website.

Contact numbers and helpful content on how to inform us of a bereavement and what documents you will need for getting in touch.

If you need someone to help you manage your account, we can set this up for you.